Cancellation policy

This policy covers Alegria Flowers subscription and other purchase options that renew automatically (including plans managed through our subscription tools).

Cancel anytime. You may cancel your subscription at any time. Cancellation stops future renewals. It does not automatically refund charges already processed for a delivery that is already past the cutoff or already fulfilled.

How to cancel.

1. Log in to your account / Member Portal on alegria.flowers and cancel the subscription, or
2. Email hello@alegria.flowers from the email on your account with the subject “Cancel subscription” and we will confirm.

When cancellation takes effect for the next delivery. To avoid being charged for (and receiving) the next 1st or 3rd Saturday delivery, cancel before Friday at 10:00 AM America/Chicago immediately before that Saturday. If you cancel after that cutoff, the upcoming Saturday delivery may still be prepared and charged; cancellation then applies to later deliveries.

Skipping a delivery. Where skip is available in your portal, you may skip an upcoming delivery instead of canceling. Use skip (or email us) with enough notice before the Friday 10:00 AM CT cutoff for that delivery. Our practice is at least 3 days’ notice when emailing a skip request so we can catch it before production.

Pausing. If pause is offered in your account, you can pause and resume from the portal. Pausing does not refund past deliveries.

Prepaid gift subscriptions. A prepaid multi-delivery gift runs for the purchased number of deliveries. It generally cannot be canceled for a cash refund after fulfillment of the first delivery has begun, except as required by law or under our Return and refund policy for a specific failed delivery.

Failed payments. If a renewal payment fails, we may retry and/or pause deliveries until payment succeeds. Update your card in your account to avoid missed deliveries.

Questions. hello@alegria.flowers