Refund policy

Alegria Flowers (“Alegria,” “we,” “us”) delivers fresh floral subscriptions in the Austin, Texas area. Because flowers are perishable, we do not accept returns of delivered bouquets for a change of mind.

Quality issues. If your bouquet arrives damaged, wilting unusually fast for fresh flowers, or clearly wrong for what you ordered, email hello@alegria.flowers within 48 hours of delivery with your order or subscription number and a photo. We will make it right with a replacement on a future delivery date, store credit, or a refund for that delivery — whichever fits the situation.

Missed or failed delivery. If we miss your delivery window for a reason on our side (for example, we never attempted your stop), contact us the same day when possible. We will reschedule or refund that delivery.

Wrong or incomplete address. If we cannot deliver because the address is incomplete, gated without access instructions, or incorrect, that delivery may not be refundable. Update your address in your account before the order cutoff for the next delivery.

Subscription charges. Canceling or skipping a future delivery is covered in our Purchase options cancellation policy. Prepaid gift subscriptions are non-refundable after the first delivery has been fulfilled, except where required by law or for a documented quality failure on a specific delivery.

How to reach us. hello@alegria.flowers — we aim to reply within 1–2 business days.